Shipping Policy

The trust and satisfaction of our customers is very important to us. Your order means a lot to us. That's why we offer safe and reliable delivery options for every item. Sinclair Toronto orders are shipped insured with DHL & DPD. You will receive a track & trace number via email as soon as your order has been shipped.

Processing times Packed and shipped: Within 1 business day. Delivery time: 7-14 business days.

Tracking your order Easily track your order via our advanced live tracking software with the estimated delivery date based on your order number, email or tracking number: you decide!

We strive to make the ordering and delivery process as easy as possible for our customers.

Should you still have any questions or further concerns, please do not hesitate to contact our customer service. Below we explain how your order will be processed and delivered.

Always free shipping The shipping costs are covered by us. Every order is delivered to your home 100% FREE. A minimum order is not required.

Placing an order Ordering from Sinclair Toronto is as easy as possible. First, you need to go to the product page and add the desired product to your shopping cart. To do this, click on the black "Add to cart" button. Here it is important that you check that you have selected the correct variants. If everything is OK, click on the "Proceed to checkout" box. On the information page, you must enter the correct address details. Make sure that all the details are correct. Once this information is correctly filled in, you can click on the "Proceed to shipping" button. On the "Shipping" page, you have the opportunity to check the address details you have entered. It is also noted that each shipment is completely free. As a sign of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box. When it comes to payment options, you have the choice between different payment methods. At Lumande.ch, all payment options are SSL encrypted, so you can always rely on a secure payment environment;

• credit card (AMEX, Mastercard, Maestro, Visa)
• Paypal

Once you have selected the correct payment method, click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping your order Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure that your order is processed and shipped as quickly as possible. So that we can charge fair prices for our products, we have chosen to collect packages in bulk and ship them all at once when a certain minimum quantity is reached. We hope for your understanding and willingness to help us create a better and healthier world.

Cancellation not possible

Please note that cancellation is not possible once the order has been placed. We process orders immediately to ensure fast delivery, so please check your order carefully before confirming it.

Rejected Package Policy

By placing an order, the customer agrees to our shipping and return policies. If a package is refused upon delivery, the following charges will apply:

1. Restocking fee: By default, a restocking fee of 15% of the order value is charged, with a minimum of €15 . If 15% of the order value is less than €15, €15 will be charged. If 15% is more than €15, this amount will be applied.

2. Cost settlement: These costs will be offset against the amount reimbursed or, if applicable, invoiced separately.

3. Exceptions: If the rejection is due to an error on our part, such as incorrectly delivered or damaged goods, no fees will be charged. In these cases, we will offer a replacement product or resend the order free of charge.

Do you have any questions? To ensure that your order is shipped today, please contact us by email. Our service team will be happy to advise you on the right solution. Fast and 7 days a week: info@sinclair-toronto.com